Trocas e Devoluções
1 – How should I proceed to exchange or return an item?
End Consumers:
Exchange the item in the store where the product was purchased.
If there is any problem, contact our Customer Service Center:
Phone: +55 (11) 2105-1300
Direct Customers:
1st Step: Contact our Customer Service Center
Phone: +55 (11) 2105-1300
CUSTOMER SERVICE CENTER.
2nd Step: Open an exchange request register.
3rd Step: Send the item to Microservice with a repair shipping receipt or an exchange shipping receipt.
The item will be sent for analysis.
4th Step: After the analysis is done, our Customer Service Center will contact you to report the result.
2 – What information is necessary to request an exchange?
- Sales receipt number
- Product type
- Description of defect.
3 – What is the deadline to request exchanges?
Thirty days from the date of purchase of the product.